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Privacy policy

We are committed to protecting the privacy of site visitors and customers. We fully appreciate and respect the importance of privacy on the Internet. The ONLY occasion we disclose information about our customers to third parties is in arranging for a product to be purchased and delivered.

 

User journey

Data

Why

Who

Purchase - Customer information

Name
Phone
Address
Email

To enable receipt of instruction and delivery of goods retailed by us. To enable us to carry out effective customer service only where communication is deemed necessary.

To administer any competition or prize draw you may enter.

Forza Royal Mail
UPS

Purchase - payment

Payment details
Payment location

To enable the purchase of goods requested. Payment location is also recorded to help us keep you secure by identifying and rejecting fraudulent transactions. We communicate with secure, industry recognised payment gateways to process your payments.

SagePay
Paypal

Your Consent

Providing your email address as part of the purchase procedure is not considered consent and as such the only communication you will receive will be for that purchase only.

However, users can register as members and opt-in to receive marketing communications from us. You can change options or opt-out at any time by using the register/edit facility. By registering for updates your email address you will receive your chosen communication about our latest products, services, advice and warnings only. We do not allow your email address or any other information to be used by third parties.

 

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.).

For any users of this site who perform a login, a cookie is required for this login to function properly, and so we will take this as implied consent and hide the 'accept cookies' message.

ASPSESSIOND

This is the cookie set by the website to track your session information, so that we can login you in and perform a number of critical functions on the website, such as page preferences etc. When you leave the website and close the browser, this session cookie should be removed by your browser.

More information on session cookies and what they are used for can be found here.

Client Cookie

This cookie is set by the website to store your login userid information, so that it is prefilled in for you and you only then need to enter your password. If you do not want this cookie to be stored, you can simply untick the 'Remember by login name' box at the login screen. Expires one year from being set.

Cart Object

This cookie is set by the website to store your shopping basket information, it is an essential aspect of our website. The cart cookie is stored for 30 days and will also clear after you checkout.

Google Analytics
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We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service here.

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This cookie is set by the website when you have clicked the "Accept Cookies" link, and is used so that we don't show you the notice on every page once you've decided you are happy with the policy. Expires one year from when set.

Rights

You have certain rights in respect of your personal data 

Right of Access

You can apply to use using a Subject Access Request.   Please email us on dpo@forzasupplements.co.uk for information. 

Right to Rectification

If you believe that we hold inaccurate personal data about you, please email us to update your information on dpo@forzasupplements.co.uk.

Right to Deletion

You have a right to ask for your personal data to be removed in certain circumstances. However, this right does not apply where we have to comply with a legal obligation or where we need personal data for the establishment, exercise or defence of legal claims. In addition, if you opt out of marketing communications or have previously opted out of marketing communications, we have to keep a record or such opt out to ensure that we don’t contact you in the future.

Right of Access

This is known as a Subject Access Request. If you want to know if we are processing personal data relating to you and to have access to any such personal data you can call our Customer Services Team on Freephone 0800 092 3355.

Right to Rectification

If you believe that we hold inaccurate personal data about you, then you can either update this information directly by logging in to My Account and updating the relevant details or you can request that we carry out a review by calling our Customer Services Team on Freephone 0800 092 3355. Depending on the type of personal data you believe is inaccurate, we may ask you for further proof to ensure that the personal data is being corrected properly. If we are satisfied that the personal data is inaccurate we will make the necessary changes.

Right to Erasure

You have a right to ask for your personal data to be erased in certain circumstances. However, this right does not apply where we have to comply with a legal obligation or where we need personal data for the establishment, exercise or defence of legal claims. Therefore we cannot comply with an erasure request where you have a retail shopping account, owe money on a credit facility or have otherwise bought products and services for which we must keep records. In addition, if you opt out of marketing communications or have previously opted out of marketing communications, we have to keep a record or such opt out to ensure that we don’t contact you in the future.

 

Data controller

A data controller is an organisation that collects and uses personal data and has responsibility for how the personal data is used and managed.

A data protection officer is the person in an organisation who has responsibility for monitoring compliance with the law and for ensuring that personal data is protected within an organisation.

FORZA Industries Limited provides your goods and is the data controller of personal data that you provide when you order goods. FORZA Industries Limited is registered in England, number: 07816763. Registered Office: Unit 5 Javelin Enterprise Park, Javelin Way, Ashford, Kent, TN24 8DE. 

In the context of this privacy notice, when we use the term 'we' it means FORZA Industries Ltd.

The Data Protection Officer for FORZA Industries Ltd can be contacted at DPO@forzasupplements.co.uk

 

How we use your data

Aside from the necessary communication throughout the order process we will only communicate with you via email if you have opted in to receive such communication or signed up to any programme operated by us. Emails will only include product information or offers.

We understand that you may change your mind about receiving communication from time to time and therefore provide an unsubscribe button at the bottom of every email.

We do not share or sell our data with any party outside of Forza unless they are integral to an operation in which data transfer is essential for completion. We will only share personal data that is needed for these companies to be able to provide the right service to you.

We may transfer your personal data to the following third parties:

We will only transfer your personal data to third parties who adhere to appropriate data security standards and controls and we will not transfer your data outside of the European Economic Area.

 

How long do we keep your data

We keep your order history in a secure area online. Details are kept as an order trail to maintain and allow an effective customer response service, troubleshooting, and order tracking. This data also allows us to spot trends and purchasing patterns to develop new products with a greater focus of what we believe our core consumer base are interested in.

In addition, we hold all order details on a separate secure server for a period of four years in case a product recall should arise. This is a requirement that fulfils our BRC accreditation, reflecting our pedigree as a professional company.

If you have previously opted in and your email address is stored for marketing purposes, it will remain on the list until you opt out by unsubscribing.