In the unlikely event that goods are faulty we will offer a full refund or exchange. To process a refund please contact our customer service team on firstname.lastname@example.org at the earliest opportunity.
Should you order the wrong product then we will provide a full refund when you return the goods to us provided they are in their original packaging and are in a saleable condition. Goods must be returned within 7 days of receipt. In the first instance please contact our customer service team on email@example.com
In the event that we send you the wrong product we will send an SAE for you to return it and will either replace the goods or provide a full refund. We will attempt to send replacement goods on the same day if you contact our customer service team on firstname.lastname@example.org before 12pm.
If you do not receive your goods please contact our customer service team on email@example.com and we will issue you with replacements free of charge or we will provide you with a full refund. All we ask is that you complete a Lost in Post form which will be sent to you. Royal Mail will only accept claims for lost in post when 15 days have elapsed.
Orders cancelled after dispatch will be subject to a 10% restocking fee. Items must be returned at your own cost within 7 working days in original and saleable condition. Returns must be sent to the following address:
Supplement Factory Ltd
Unit 5 Javelin Enterprise Park